Key Responsibilities:
Account Management
● Serve as the primary relationship manager for key clients in the North & East regions.
● Understand client needs and ensure timely, high-quality solutions.
● Drive repeat orders and upsell/cross-sell opportunities within accounts.
Business Growth
● Achieve sales and revenue targets from assigned key accounts.
● Map decision-makers, influencers, and procurement processes within accounts.
● Secure large contracts through effective relationship-building and negotiation.
Client Engagement & Retention
● Conduct regular reviews and performance updates with clients.
● Ensure proactive problem resolution and maintain high client satisfaction levels.
● Partner with clients on long-term projects, ensuring alignment with sustainability and infrastructure goals.
Cross-functional Coordination
● Work closely with design, production, and project teams to deliver commitments.
● Provide client feedback and market intelligence to internal teams for product/service improvements.
● Support regional sales leadership with account-level insights.
Key Performance Indicators:
Revenue & Growth
● Achievement of sales targets from key accounts.
● Year-over-year growth in revenue per account.
● Value of repeat orders and contract renewals.
Client Relationship Metrics
● Client satisfaction and Net Promoter Score (NPS).
● Number of strategic accounts actively engaged and growing.
● Reduction in client attrition.
Operational Metrics
● Timeliness and accuracy of account reporting and forecasting.
● Resolution of client escalations within defined SLAs.
● Contribution to cross-selling new technologies (e.g., Secure Store, FM-approved tanks). Strategic Impact
● Penetration into new divisions/business units within existing accounts.
● Participation in key industry/client forums with accounts.
● Strategic wins in EPC/industrial tenders via existing relationships.
Required Skills and Qualifications:
Education:
● Bachelor’s degree in Engineering (Civil/Mechanical/Environmental preferred) or Business.
● MBA in Marketing/Sales is Advantageous.
Experience:
● 5-7 years of experience in B2B sales or account management, preferably in infrastructure, water management, fire safety, or industrial products.
● Proven track record of managing multi-crore industrial accounts.
Skills & Competencies:
● Strong client relationship and stakeholder management skills.
● Excellent communication, negotiation, and problem-solving abilities.
● Ability to manage long and complex sales cycles.
● Highly responsive, detail-oriented, and process-driven.
● Willingness to travel extensively across North & East India.
