Key Responsibilities:
Client Support & Coordination
● Assist the KAM in day-to-day client communication and follow-ups.
● Prepare proposals, quotations, and tender documents as required.
● Coordinate with internal teams (design, production, projects, finance) for timely responses. Account Management Support
● Maintain updated records of key account interactions, contracts, and commitments.
● Track project milestones, deliveries, and pending issues for assigned clients.
● Ensure smooth execution of repeat orders and service requests.
Business Development Support
● Conduct basic research on new opportunities within existing accounts.
● Identify cross-selling and upselling opportunities and report to the KAM.
● Support client visits, reviews, and presentations.
Key Performance Indicators:
Operational Efficiency
● Accuracy and timeliness of proposals, reports, and client documentation.
● Turnaround time for responses to client queries.
● Smooth coordination of order execution across teams.
Client Engagement Metrics
● Number of client interactions managed independently.
● Client satisfaction scores (feedback on support and responsiveness).
● Contribution to reducing escalations.
Business Contribution
● Support in achieving revenue targets of assigned key accounts.
● Value of cross-sell/upsell opportunities identified.
● On-time collection of payments and adherence to credit terms.
Required Skills and Qualifications:
Education:
● Bachelor’s degree in Business, Marketing, or Engineering (preferred: Civil/Mechanical/Environmental).
● MBA or Postgraduate diploma in Marketing/Sales is an advantage.
Experience:
● 2–5 years of experience in B2B sales support, account management, or business development.
● Exposure to EPC and/or industrial clients preferred.
Skills & Competencies:
● Strong coordination, organizational, and documentation skills.
● Good written and verbal communication abilities.
● Proficiency in MS Office/Google Workspace and CRM tools.
● Ability to multitask and support multiple client accounts.
● Willingness to travel occasionally for client/site meetings.
